MyBCH FAQ

MyBCH Overview
What is MyBCH?
Is there a fee to use MyBCH?
What do I need to use MyBCH?
How secure is MyBCH?
Signing Up
What is your Privacy Policy?
How do I sign up?
Can you send me a new activation code if I lost it, let it expire or did not receive it?
Can my spouse and I share one MyBCH account?
My activation code does not work -- what should I do?
MyBCH Functions
When can I see my test results in MyBCH?
If I send a message to my doctor or nurse, when can I expect a reply?
Can I use MyBCH to pay my doctor or hospital bills?
What if I have a question about my bill?
Where can I update my personal information (e.g., home address, email or change my password)?
Can I view a family member's health record in MyBCH?
Can I ask questions regarding a family member from my MyBCH account?
Can I do required paperwork before I come to the clinic or appointment?
Can I cancel an appointment in MyBCH?
What if I want to request a physical copy of my medical record?
Sharing Information
What is proxy access?
If I had proxy access through the old BCH portal, will that proxy access automatically transfer to MyBCH?
Can I give a family member or friend access to my account?
Can I get access to my child or family member's account?
How can I set up proxy access?
Will proxy access automatically be severed once a minor reaches a certain age?
What is the proper procedure for disabling proxy access (other than minors)?
If I have records with another health organization or hospital, can I see both records in MyBCH?
Is it possible to grant another health organization continual access to my MyBCH account?
Potential Problems
If some of my health information on MyBCH is not correct, what should I do?
I forgot my password. What should I do?
I was logged out of MyBCH, what happened?
Can I use MyBCH if I have an emergency and need to see my physician?
Who do I contact if I have further questions?
MyBCH App
Where can I find the MyBCH App?
Does the MyBCH app have all the same functions as the online portal?
I have an existing MyChart account with another health care system, can I sync it to MyBCH?
How is the MyBCH app different than the MyChart app from Epic?
What if I have issues with the MyBCH app or the information inside?

What is MyBCH?

MyBCH offers patients personalized and secure online access to their health care team and important information from their electronic health record. With MyBCH, a patient can:

  • View test results
  • Communicate securely with your medical care team
  • Request medical appointments
  • View your health summary from your electronic health record
  • Request prescription renewals
  • And much more!
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Is there a fee to use MyBCH?

MyBCH is a free service offered to our patients.

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What do I need to use MyBCH?

You need access to a computer connected to the Internet and an up-to-date browser (such as Chrome) or you can download an app to your smartphone.

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How secure is MyBCH?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls their own password and the account cannot be accessed without that password. Unlike conventional email, all MyBCH messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyBCH is owned and operated by Boulder Community Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given to your health records and will never be sold or leased to anyone outside BCH.

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How do I sign up?

Patients who wish to participate will be issued a MyBCH activation code when they receive a service at any BCH patient care facility. This code will enable you to log in and create your own username and password. If you were not issued an activation code or lost it, please contact the Health Information Management (HIM) department at HIM@bch.org or 303-415-7760. You may also sign up without an activation code via the “sign up now” link on the app or the MyBCH login page by visiting my.bch.org.

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Can you send me a new activation code if I lost it, let it expire or did not receive it?

To request a new activation code, please contact the Health Information Management (HIM) department at HIM@bch.org or call them at 303-415-7760. After we verify your information, a new code will be sent via email or U.S. Postal Mail.

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Can my spouse and I share one MyBCH account?

No. Due to the sensitive nature of medical information, each adult must establish their own MyBCH account.

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My activation code does not work -- what should I do?

For your security, your activation code expires after 14 days and is no longer valid after the first time you use it. If you still have problems, email our Health Information Management (HIM) department at HIM@bch.org or you can call them at 303-415-7760.

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When can I see my test results in MyBCH?

Generally, your test results are released to your MyBCH account within 3 days of being finalized.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyBCH should not be used for urgent situations. Please contact your clinic if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I use MyBCH to pay my doctor or hospital bills?

Yes. You can pay your bills securely and see your balances via the MyBCH online portal or mobile app. However, this only applies when your date of service was on or after October 1, 2019. If you wish to pay a bill for a date of service on or before September 30, 2019, you must visit bch.org/pay-my-bill.

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What if I have a question about my bill?

For questions relating to a date of service on or before September 30, 2019:
Hospital-related services, call Patient Financial Services at 303-415-4700
BCH physician bills, call CMA Physicians of BCH at 303-415-4766

For questions relating to a date of service on or after October 1, 2019:
Please call the Patient Service Center at 303-415-5300

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Where can I update my personal information (e.g., home address, email or change my password)?

For the online portal, log into MyBCH, hover your cursor over the Profile icon in the top menu and select Personal Information. For the app, log into MyBCH click the three dots on the top right corner of the screen and select Account Settings.

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Can I view a family member's health record in MyBCH?

You can if you have set up proxy access that allows a parent (or guardian) to log into their personal MyBCH account, and then connect to information regarding their family member. Complete a MyBCH Proxy Access Form and submit it to the Health Information Management (HIM) department. This can be done within your MyBCH account by accessing Profile > Personalize. Please see the Sharing Information section below for more information regarding proxy access.

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Can I ask questions regarding a family member from my MyBCH account?

No, not unless you have proxy access to that person. MyBCH offers direct access to your personal health record. Questions asked about another individual's information would be placed in your health record. Since that information would not appear in the correct health record, it could potentially jeopardize your medical care.

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Can I do required paperwork before I come to the clinic or appointment?

If an upcoming appointment is eligible for eCheck-in, you can use it to take care of tasks such as checking in ahead of your appointment, updating personal, medical and insurance info, eSigning documents and answering questionnaires.

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Can I cancel an appointment in MyBCH?

Yes. Depending on the date and time of your next appointment, you might be able to cancel through MyBCH. You can do this by viewing Visits > Appointments and Visits, select the appointment from the list or click Details. Then, click Cancel, enter cancelation comments and click Confirm Cancellation.

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What if I want to request a physical copy of my medical record?

Please contact our Health Information Management (HIM) department at HIM@bch.org or you can call them at 303-415-7760.

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What is proxy access?

Proxy access lets an individual view the medical records of another person and make medical decisions for that person. A proxy is a parent or legal guardian of a child; the legal guardian or holder of a health care power of attorney for individuals age 18 or older; or another legally recognized Personal Representative. A Personal Representative is a person who has the authority under state law to consent to treatment on behalf of the patient; including court-appointed guardians and parents on behalf of unemancipated minors.

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If I had proxy access through the old BCH portal, will that proxy access automatically transfer to MyBCH?

No. You will need to fill out a new proxy access form to establish your proxy access in MyBCH. You can do this by following any of the methods mentioned below.

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Can I give a family member or friend access to my account?

Yes. If you elect to, you can provide proxy access to your account. The other person must also have a MyBCH or MyChart account with Epic. In the online portal, this can be found under Health > Share My Record > Friends and family access. You may also provide this access in the app by clicking the three vertical dots in the top right corner, select Account Settings > Friends and Family Access.

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Can I get access to my child or family member's account?

Yes, a parent or legal guardian of a minor may request proxy access to view their child's account. Under Profile > Personalize > Request access to a minor’s record.These requests will be reviewed by BCH Health Information Management and set up by HIM.

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How can I set up proxy access?

There are four ways to establish a proxy using MyBCH:

1. A patient can use MyBCH to invite someone else (friend or family member) to have proxy access to their record. The other person must also have a MyBCH or MyChart account with Epic. In the online portal, this can be found under Health > Share My Record > Friends and family access. You may also provide this access in the MyBCH app by logging into your account, clicking the three vertical dots in the top right corner, select Account Settings > Friends and Family Access.

2. A parent or guardian can use MyBCH to request proxy access to a minor’s records. Under Profile > Personalize > Request access to a minor’s record. These requests will be reviewed by the BCH Health Information Management(HIM) department. A patient can call HIM at 303-415-7760, Monday-Friday, 8 a.m.-5 p.m. This is only for non-legal relationships.

3. If a person wants to set up proxy access for a legal relationship (Power of Attorney, Non-Parent Guardian, etc.), you must go to HIM in person (4990 Pearl East Circle, Suite 100, Boulder; Monday-Friday, 8 a.m.-5 p.m.).

4. A patient can ask to be set up while they are in a clinic. This is only for non-legal relationships.

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Will proxy access automatically be severed once a minor reaches a certain age?

Yes. Proxy access of minors will automatically be severed once an enrolled user reaches the age of 18. At age 12 access becomes much more limited.

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What is the proper procedure for disabling proxy access (other than minors)?

Just like signing up, removing proxy access can only be done in-person by submitting a revocation form. This can be done by visiting our Medical Records Department at 4990 Pearl East Circle, Suite 100, Boulder; 303-415-7760; Monday-Friday, 8 am-5 pm.

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If I have records with another health organization or hospital, can I see both records in MyBCH?

Yes. You can use MyBCH to view your health information from other organizations where you and your family have records. When you connect your accounts from the participating organizations, you will be able to see information such as allergies, care team, messages, test results, health issues, visit summaries and medications. Simply log into your MyBCH account online and go to Health > Share My Record > Connect Your Accounts. Please note, the other organization must be using Epic’s Happy Together application for you to see data from that organization within your MyBCH account.

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Is it possible to grant another health organization continual access to my health information?

Yes. This is called Care Everywhere and is used when you have services at another health organization outside of BCH on a frequent basis. This application allows the outside health care organization or provider to see and access your health information stored at BCH. To learn more or to opt out of Care Everywhere, please visit bch.org/careeverywhere.

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If some of my health information on MyBCH is not correct, what should I do?

Your MyBCH information comes directly from your electronic health record. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit. You may also contact our Chart Corrections Team by phone at 303-415-7792 or email Health Information Management (HIM) at HIM@bch.org.

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I forgot my password. What should I do?

You can click the "Forgot password" link on the MyBCH sign-in page to reset your password online. You can also contact our Health Information Management (HIM) department at 303-415-7760 or HIM@bch.org to request a new, secure password.

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I was logged out of MyBCH, what happened?

We aim to protect the privacy and security of your information. While logged into MyBCH, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyBCH. We recommend that you log out of your MyBCH session if you need to leave your computer for even a short period of time.

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Can I use MyBCH if I have an emergency and need to see my physician?

If you are experiencing a medical emergency of any kind, call 911.

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Who do I contact if I have further questions?

You can contact our Health Information Management (HIM) department at HIM@bch.org or 303-415-7760.

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Where can I find the MyBCH App?

You can download the MyBCH app in the Apple App Store or in the Google Play Store. MyBCH is also available within the MyChart app provided by Epic, just search for “MyBCH” or “Boulder Community Health.”

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Does the MyBCH app have all the same functions as the online portal?

The app has nearly all of the same functionality as the online portal. However, some features such as downloading or requesting your record, authorizing Care Everywhere, and accessing health trends and growth charts are only available by logging into my.bch.org.

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I have an existing MyChart account with another health care system, can I synch it to MyBCH?

Not unless that other organization participates in Happy Together. You will need to have a separate MyChart account for each health system you visit. MyBCH will only show information relating to services completed at Boulder Community Health facilities and its partners. You may, however, access all your MyChart accounts in the MyChart app provided by Epic.

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How is the MyBCH app different than the MyChart app from Epic?

While both include the same functionality and information, the MyBCH app is a standalone app that features Boulder Community Health branding. We recommend downloading the MyBCH app if you only use Boulder Community Health facilities.

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What if I have issues with the MyBCH app or the information inside?

Please contact our Health Information Management (HIM) department at HIM@bch.org or 303-415-7760.

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